Terms and Conditions
Return Policy: If you are not 100% satisfied with any item purchased at Greentreecoffee.com, you may return it within 14 days for a full refund or replacement. Please note that products that have been used may be returned for store credit or a partial refund only. We work very hard to ensure customer satisfaction. We are happy to state we have had very little merchandise returned. We do our best to clearly photograph and accurately describe each item so nothing is misrepresented. We want you to feel confident doing business with Green Tree Coffee & Tea. If you have any questions about our products, please email or call us at (877) 338-0040; we will be happy to provide the information you need.
Products damaged during transit: To ensure customer satisfaction, all products are visually inspected prior to transfer to our shipping carrier. All orders /shipments are properly packaged and insured for delivery by FedEx to your provided shipping address. Please inspect your package when you receive it from the carrier. All claims for damages and shortages must be made within 5 business days of receipt of merchandise. Box Damage: If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging, such as peanuts leaking), please alert the driver / carrier and make a damage notation with your signature. Concealed Damages for FedEx : If you notice any concealed damages from shipping, please call 1.800.GoFedEx 1.800-463-3339 to obtain a control number for your claim, then complete a printed copy of the claim form. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as an inspector will need to inspect the package.